Frequently Asked Questions
Everything you need to know about your Patara journey.
What materials are used in Patara shoes?
We prioritize sustainability by using high-quality natural and recycled materials, including organic cotton, hemp, cork, and recycled PET fabrics to ensure comfort and durability.
How do I find the right size?
Our shoes generally run true to size. We recommend consulting our detailed Size Guide located on each product page, which includes measurements for both US and International sizing.
What is your return policy?
We offer a 30-day return window for all unworn shoes in their original packaging. Simply visit our Returns Portal to start a return or exchange process.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days. International shipping times vary by location but generally arrive within 10-15 business days.
Are Patara shoes machine washable?
Most of our textile-based styles are machine washable on a cold, gentle cycle. We recommend removing the insoles and air-drying your shoes away from direct heat.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and any applicable duties or taxes will be calculated at checkout based on your delivery address.